Wholesale FAQ
Short answers to the questions wholesale buyers ask most. Something missing? Contact us.
Accounts
Who can open a wholesale account?
Retail stores, salons and stylists, distributors, online sellers, and live-stream sellers with a valid resale certificate or EIN.
How long does approval take?
Most applications are approved within 1 to 2 business days. You will get an email when your account is active.
Why can't I see prices?
Wholesale pricing is shown only to approved accounts that are logged in. If you have been approved and still cannot see prices, log out and back in, or contact us.
What are the pricing tiers?
Tier 1 is our standard wholesale price. Tier 2 and Tier 3 take an additional percentage off every order and are offered to partners based on volume. Your tier is set when your account is approved and reviewed as your orders grow.
Orders and payment
Is there a minimum order?
Yes. The minimum order is $500 per order at wholesale pricing.
How do I pay?
ACH bank transfer only. We do not accept credit cards. After you place an order, we email ACH payment details within one business day.
How long does ACH take?
Most transfers clear in 1 to 3 business days. Your order is prepared for pickup once the transfer clears.
Can I add to an order after I place it?
No. Orders cannot be edited once placed. If you need to change anything, contact us with your order number before your payment clears and we will help.
Can I cancel an order?
You can cancel an order before your ACH payment clears by emailing helpdesk@cortexbeauty.com with the order number. Once payment has cleared and the order is being prepared, it cannot be cancelled, since wholesale orders are final sale. If we have to cancel an order on our side (a stock shortage or a pricing error, for example), any payment you have made is refunded in full.
Pickup
Where do I pick up?
Cortex USA, Inc. warehouse, 5820 NW 163rd St., Miami Lakes, FL 33014. We email you when your order is ready.
What are pickup hours?
Monday to Friday, 9am to 5pm EST.
Can someone else pick up for me?
Yes. Reply to your ready-for-pickup email with the name of the person or carrier picking up, and have them bring the order number.
Do you ship?
No. All wholesale orders are picked up from the Miami Lakes warehouse. If you need the order moved, you have two options: we can arrange a carrier and quote you the freight cost, or you can send your own carrier to collect it. Tell us which you prefer when your order is ready.
Products
Are the MSRPs on the site the prices I should advertise?
Yes. The MSRP shown next to each product is the manufacturer's suggested retail price. Please use it as shown.
What about warranty and defective units?
Wholesale orders are final sale. If a product has a manufacturing defect, let us know within 30 days of pickup with the order number, SKU, and a short description or photo. We will repair or replace the defective units. Defects are not refunded. Full details are in our Refund Policy.
Do you have materials to help me sell?
Live-stream and auction sellers should start with the Live Seller Toolkit. For anything else, contact us with your order number and tell us what you need.
How do I get a quote for a large order?
Use the Bulk Quote form. We reply within one business day.
Contact
Email helpdesk@cortexbeauty.com, Monday to Friday, 9am to 5pm EST. Or use the contact form.